NOAH Property Management

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"¡EL EQUIPO DE ADMINISTRACIÓN DE LA PROPIEDAD DE NOAH REALMENTE SE PREOCUPA POR AYUDAR A SUS RESIDENTES A TENER ÉXITO EN LA VIDA!"

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RESIDENT FREQUENTLY ASKED QUESTIONS

  • When is my rent due?

    Rent is due on the 1st of the month every month with a 5-day grace period. Your rent must be received by 4:30pm EST on the 5th of each month to avoid any late charges.

  • If my rent is paid after the 5th what is my late fee?

    Your late fee is $25 per day and capped at $250 total per month, unless otherwise specifically noted in your lease agreement. If payment is not received by the 5th of the month, then you are at risk of being evicted from the property.


  • Where can I pay rent?

    • You can pay rent through your Tenant Portal with an EFT from a checking account, savings account, or credit card.
    • You can schedule a cash payment through your Tenant Portal to be paid at select retail locations.
    • You can drop off or mail a check or money order made out to NOAH at: 515 Best Drive, Greenville, SC 29611
  • Will I be charged for maintenance and repairs?

    In most cases, a resident will not be charged for any maintenance or repair work done to a rental property. However, there are a few exceptions, including but not limited to:


    • If the maintenance issue is the direct result of some act of the resident or the resident's guest, whether deliberate or negligent, the cost of the maintenance repair will be assessed to the tenant's ledger for immediate payment. Residents are responsible for helping in troubleshooting when necessary to prevent unnecessary trip charges.
    • If a resident fails to report a maintenance issue in a timely manner and the result of that failure makes the property incur additional costs, then the difference in cost may be assessed to the tenant on a case-by-case basis.
    • If the resident schedules and performs a repair outside of Carolina Moves authorization with a vendor of their choosing, then the tenant could be liable for the total cost of the repair once assessed by a Carolina Moves vendor and corrected to the necessary code requirements of Carolina Moves.
    • If a resident schedules an appointment through Carolina Moves with an approved vendor and the tenant fails to keep the appointment, then the tenant may be charged the vendor's true dispatch costs.
    • If the resident makes an approved alteration to the property with the knowledge that it is to be returned to its original condition upon move out and doesn't return the property to its original condition upon move out, then the tenant will be assessed the total cost to restore the property to its original condition.
    • Stoppage of drains, light bulbs, batteries, and other routine maintenance items may be charged back to the resident if the resident is requesting service.

  • What is considered a maintenance emergency?

    • A major leak or a lack of heat or hot water are all considered maintenance emergencies. Please contact us immediately at 864.475.1234.
    • In the event of a suspected fire or criminal event, please contact 911 immediately and do as advised by the authorities.
    • In the event of a possible gas leak, vacate the home immediately and contact your gas provider for further instructions.
  • How do I submit a non-emergency maintenance request?

    You must login into your resitdential portal. 



  • Can I have a satellite dish installed at my property?

    We partnered with Spectrum to offer a discounted Cable & Internet package across all of our communities.


    To go with a separate provider, you would incur a $20/month technology fee.

  • Can I smoke in a NOAH property?

    Smoking indoors is strictly prohibited indoors, in hallways, or in front of other residents doors.

  • Can I sublease a NOAH property?

    No.

  • How do I give notice to vacate upon my lease terminating?

    We require a 30 days advance notice.

  • If I move in and need to break my NOAH lease for any reason, what do I do?

    If you need to break your NOAH lease, please contact us immediately to discuss the necessary steps and any applicable fees based on your lease terms.

  • Is there a fee for breaking my lease early?

    A termination fee applies if you break your lease. The fee amount varies based on the rent and lease duration.

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